At 9piso, we believe that gaming should always be fun, never a burden. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a safe and enjoyable experience.
Under Philippine law and PAGCOR regulations, online casino-style gambling is strictly restricted to persons aged 21 years and above. 9piso enforces this through mandatory KYC verification for every registered account.
The 21+ age restriction is not just a legal formality — it exists to protect young Filipinos from the potential harms of gambling before they have the maturity and financial independence to make informed decisions. At 9piso, we take this responsibility seriously.
Every new player must complete our Know Your Customer (KYC) verification process before they can make a deposit or place a wager. This requires submitting a valid government-issued ID — such as a PhilSys National ID, passport, driver's license, or UMID — that clearly shows your date of birth.
Accounts found to belong to persons under 21 years of age will be immediately closed, all funds will be returned, and the matter will be reported to PAGCOR as required by our licensing obligations. If you suspect a minor is using the Platform, please report it to us immediately at [email protected].
Accepted IDs for Age Verification: PhilSys National ID, Philippine Passport, Driver's License (LTO), UMID / SSS ID, PRC ID, Voter's ID (COMELEC).
9piso provides a full suite of responsible gaming tools that you can activate at any time through your Account settings or by contacting our 24/7 support team. These tools are free, immediate, and designed to put you in control.
Set a maximum amount you can deposit into your 9piso account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Set a maximum duration for each gaming session. When your time limit is reached, you will receive a notification and be automatically logged out. This helps prevent the "time blindness" that can occur during extended gaming sessions — a common early sign of problem gambling.
Take a short break from 9piso by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account is temporarily suspended and you cannot log in, deposit, or place wagers. This is ideal if you feel you need a short break to reassess your gaming habits.
If you feel that gambling is becoming a problem, you can request a self-exclusion from 9piso for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is our most powerful player protection tool.
Set a maximum amount you are willing to lose in a given period. Once your loss limit is reached, you will be unable to place further wagers until the period resets. This tool helps you stay within a budget you are comfortable with and prevents chasing losses — one of the most dangerous gambling behaviors.
Enable periodic pop-up notifications during your gaming sessions that show you how long you have been playing and how much you have wagered. These reality checks are a gentle reminder to pause, reflect, and decide whether you want to continue playing — keeping you mindful and in control at all times.
To activate any of these tools, go to Account Settings → Responsible Gaming or contact our support team via live chat 24/7.
Requesting a self-exclusion is one of the most important steps you can take if gambling is negatively affecting your life. At 9piso, we make this process as straightforward as possible — no judgment, no barriers, no waiting.
Reach out to our 24/7 support team via live chat on the Platform, or send an email to [email protected] with the subject line "Self-Exclusion Request." You can also submit the request directly through your Account Settings under the Responsible Gaming section.
Select the duration of your self-exclusion: 6 months, 1 year, 3 years, or permanent exclusion. Our support team will never pressure you to choose a shorter period. If you are unsure, we recommend starting with a minimum of 6 months.
For security purposes, we will verify your identity before processing the self-exclusion. This ensures that no one else can exclude you from your account without your knowledge.
Your self-exclusion will be activated within 24 hours of your confirmed request. You will receive a confirmation email. During the exclusion period, your account will be suspended, you will not receive any marketing communications from 9piso, and you will not be able to create a new account.
Any remaining balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method within 5-7 business days. You do not need to worry about losing your funds.
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help. Ask yourself honestly: do any of these apply to you?
Spending more than you can afford — You are gambling with money meant for rent, bills, food, or other essential expenses.
Chasing losses — You keep playing to try to win back money you have already lost, often wagering larger amounts each time.
Lying about gambling — You hide your gambling activity from family members, friends, or your partner in Metro Manila, Cebu, Davao, or wherever you are based.
Neglecting responsibilities — Work, school, family, or social obligations are being affected because of time or money spent gambling.
Feeling restless or irritable when not gambling — You feel anxious, bored, or uncomfortable when you are not able to play.
Borrowing money to gamble — You have borrowed money from friends, family, or financial institutions specifically to fund gambling activity.
Failed attempts to stop — You have tried to cut back or stop gambling multiple times but have been unable to do so on your own.
If you answered yes to two or more of the above, we strongly encourage you to use 9piso's self-exclusion tool or reach out to our responsible gaming support team. There is no shame in asking for help — it is the smartest move you can make.
This is not a clinical diagnostic tool — it is a simple reflection exercise to help you think honestly about your gambling habits. Take a moment to go through these questions.
If any of your answers concern you, please do not ignore that feeling. Reach out to our support team or use the self-exclusion tool. Gambling is addictive. Know when to stop.
These are not just policies written to satisfy regulators. They are the values that guide how 9piso is built and operated every single day, for every Filipino player on the platform.
9piso is designed for entertainment. We actively discourage players from viewing gambling as a source of income or a way to solve financial problems. Play for fun — not for profit.
All game odds, return-to-player (RTP) rates, and house edges are clearly disclosed. 9piso never manipulates outcomes. Every game on the platform uses certified random number generators (RNG).
9piso does not send aggressive bonus offers or promotional messages to players who have set deposit limits, are in a cooling-off period, or have shown signs of problem gambling behavior.
9piso operates under PAGCOR's regulatory framework and adheres to all responsible gaming requirements set by the Philippine Amusement and Gaming Corporation, including mandatory player protection measures.
If you or someone you know needs help with problem gambling, these resources are available to Filipinos across the country — from Manila to Cebu, Davao to Quezon City. Reaching out is a sign of strength, not weakness.
Our dedicated responsible gaming team is available 24 hours a day, 7 days a week via live chat on the Platform. Contact us at [email protected] to activate any player protection tool or to request self-exclusion.
PAGCOR operates a responsible gaming program for all licensed online gaming platforms in the Philippines. Players can contact PAGCOR directly to file complaints or request assistance with problem gambling concerns through official PAGCOR channels.
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Filipino players seeking professional help can reach out to the NCMH Crisis Hotline for guidance and referrals.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly across Metro Manila and major Philippine cities.
"Gambling is addictive. Know when to stop."
This message is endorsed by PAGCOR and displayed on all 9piso platforms as part of our commitment to responsible gaming in the Philippines. If gambling stops being fun, it is time to stop gambling.
9piso gives you all the tools you need to keep gaming safe, fun, and within your limits. Set your limits, know the signs, and play with confidence knowing that 9piso has your back every step of the way.